Refund Detail

Refund request for booking #BK-2048

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Refund #RFD-2048

Pending Approval Partial Refund

Refund generated after financial dispute review for booking #BK-2048.

Sarah Martin BMW X5 — AA-123-BB Linked dispute: DSP-2048
Refund amount €180 pending

Original Capture

€263

Refund Amount

€180

Processing Time

3-5d

Remaining Capture

€83

Refund Information

Main refund details, reason and payment method

Approval Required
€

Refund Breakdown

Amounts maintained, refunded and still captured

Fuel difference fee Maintained after dispute review
€58
Late return fee Maintained after dispute review
€25
Damage repair estimate Refunded pending final garage estimate
€180

Linked Documents

Documents related to this refund request

Financial Dispute Dispute #DSP-2048 resolution details
Capture Deposit Original capture of €263
Release Deposit Remaining deposit release history
Final Invoice Invoice #INV-2048 updated after refund

Customer Notification

Message preview before sending refund confirmation

To sarah.martin@email.com
Subject Your refund request has been approved

Hello Sarah,

Following the review of your dispute for booking #BK-2048, a partial refund of €180 has been approved.

Fuel and late return fees remain applied. The damage repair estimate has been refunded pending the final garage estimate.

Best regards,
FleetPro Team

Refund Timeline

Refund creation, approval and processing history

Refund pending approval

Refund request prepared for manager validation.

Today, 11:10
Dispute reviewed

Damage repair estimate selected for temporary refund.

Today, 10:45
Deposit capture disputed

Customer disputed the original €263 deposit capture.

Yesterday, 17:30
Original payment captured

Deposit capture of €263 was prepared after return inspection.

May 31, 2026

Refund Summary

Financial overview of this refund

BMW X5
BMW X5 AA-123-BB · Sarah Martin
Booking #BK-2048
Refund number RFD-2048
Original capture €263
Refund amount €180
Remaining capture €83
Status Pending
To Refund €180

Approval Checklist

Before processing refund

Dispute reviewed
Capture amount verified
Refund reason documented
Manager approval pending

Refund Method

Payment channel and destination

Method Original payment card
Provider Stripe
Estimated delay 3-5 business days
Customer email sarah.martin@email.com

Actions

Approve, process or review refund

Open Dispute Open Final Invoice Back to Booking