Dispute #DSP-2048
Under Review Customer DisputeCustomer disputes partial deposit capture after vehicle return inspection.
Disputed amount
€263
pending decision
Disputed Amount
€263
Open Since
2d
Evidence Files
6
Messages
4
Dispute Information
Main dispute details and current status
Disputed Amount Breakdown
Fees included in the disputed capture amount
Fuel difference fee
Fuel returned at 45% instead of 82%
€58
Late return fee
Vehicle returned 30 minutes late
€25
Damage repair estimate
Scratch detected on front right door
€180
Evidence
Inspection photos, invoice and documents used for review
Customer Messages
Communication history related to this dispute
Resolution
Select the final decision for this dispute
€
€
Dispute Summary
Current financial dispute overview
BMW X5
AA-123-BB · Sarah Martin
Booking
#BK-2048
Dispute number
DSP-2048
Original capture
€263
Approved capture
€83
Refund amount
€180
Status
Under review
Disputed
€263
Review Checklist
Before closing the dispute
Return inspection reviewed
Final invoice checked
Customer evidence pending
Manager validation required
Timeline
Latest dispute events
Customer requested evidence
Customer asked for photos before accepting the capture.
Today, 09:24
Dispute opened
Deposit capture was disputed by customer.
Yesterday, 17:30
Deposit capture prepared
Partial capture of €263 was prepared after return inspection.
May 31, 2026Actions
Manage dispute resolution