Frequently Asked Questions
Find quick answers about FleetPro
Browse common questions about bookings, fleet availability, customer documents, payments, deposits, maintenance workflows and user permissions.
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Booking Questions
Common questions about rental booking workflows
Start from the Bookings page, click New Booking, select a customer,
choose an available vehicle, define pickup and return dates, validate payment rules,
then generate the contract.
A booking can be blocked if the customer is missing required documents, the vehicle is unavailable,
payment method is missing, deposit is required but not captured, or pickup and return dates are invalid.
Yes, but some fields may be locked after pickup starts. Changing dates or vehicle selection should
trigger an availability check and may affect pricing, deposit or contract details.
The booking status changes to cancelled, vehicle availability is recalculated, related documents remain
attached for audit, and cancellation fees may apply depending on company settings.
Fleet Questions
Vehicle status, availability and transfer questions
A vehicle can be unavailable when it is reserved, currently rented, in maintenance,
transferred between agencies, manually blocked, inactive or missing required compliance data.
Yes. Before transfer, FleetPro should check future reservations, source and destination agencies,
transfer dates, vehicle availability and permissions.
Common statuses are Available, Reserved,
Rented, Maintenance, Transfer,
Blocked and Inactive.
Finance Questions
Payments, invoices, deposits and refunds
Depending on settings, an invoice can be generated when the booking is confirmed,
when pickup starts, or when the rental return is completed.
Deposit capture can happen before pickup or after return if damage, missing fuel, late return
or another valid reason is recorded. A reason and evidence should be attached.
Yes. Refund approval can be configured in settings so that managers review refund requests
before the amount is released to the customer.
Maintenance Questions
Workshop workflow, inspections, costs and vehicle release
Yes. When a vehicle enters maintenance, it should be blocked from booking until the exit workflow
is completed and the vehicle is released.
You should validate repair details, labor cost, parts cost, exit inspection, attached documents,
photos, workshop notes and final vehicle status.
Yes. If maintenance overlaps future booking dates, FleetPro should warn agents and help reassign
the customer to another available vehicle.
Need More Help?
Contact support or open a ticket
Support is available
Open a ticket with screenshots, booking number, customer and vehicle details.
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FAQ Summary
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